Shared by eTACSEN Managing Director Terence Yeung
Recently, I gave a training session on "taking responsibility" for a well-known investment bank. Half of the trainees are from the Mainland China and half are from Hong Kong. Although there are cultural differences, the wisdom of China-Hong Kong integration brings a different perspective to co-creation.
One of the cases that struck me deeply: When you disagree with your boss and cannot reach a consensus after repeated communication, how can you face it with a positive attitude when you have to implement your boss’s (or other departments’) decision.
💡 Reflections on co-creation with training participants:
We need to find positive meaning within ourselves. For example, in the face of seemingly unreasonable policies (such as the Finance Department introducing customer-unfriendly policies that lead to sales complaints and customer churn), we can still find positive meaning from it.
✅ Screening real partners: At this time, we can best see which customers truly trust us, those customers with solid relationships are worth cherishing! Responsibility is not only about being accountable for work but also about embodying our commitment to customers. This is the key to achieving corporate goals and enhancing performance.
✅ Building resilience: How can we minimize the negative impact under policy constraints? This challenge is an opportunity for improvement! This is similar to how companies choose to respond positively when facing difficulties.
“Responsibility” needs to create value within constraints; and it requires creativity to find common ground amidst differences. Taking responsibility is no longer an optional skill but an important driving force for individuals and teams. By clarifying goals and ensuring effective communication, we can better respond to challenges and achieve common objectives.
Looking forward to hearing your thoughts!
