Shared by eTACSEN Managing Director Terence Yeung
Recently, I completed the training on " Requirement Decoding and the Art of Technical Presentation”. This training deepened trainees’ understanding that “what users truly need is often not the functionality, but the underlying goals behind their problems.”
In today’s rapidly changing business environment, IT teams frequently face several key challenges:
- Ambiguous Requirements:
User needs are often not specific enough, leading to misunderstandings and implementation errors. - Misaligned Expectations:
Different stakeholders may have varying expectations regarding outcomes, necessitating effective management and communication. - Technical Presentations that miss the mark:
Technical concepts or jargon can confuse non-technical stakeholders, impacting the acceptance of the technology.
Key takeaways for this training:
- Requirement Analysis:
We can employ the CORE framework (Context → Objectives → Requirements → Expectations) to deeply explore core needs, ensuring an accurate understanding of users' true intentions. - Stakeholder Alignment:
By using the "Problem-Impact-Solution" approach, we can align expectations among all parties, reducing misunderstandings and conflicts. - Technical Storytelling:
We discussed how to transform complex technical concepts into business value, making technical content easier to understand and enhancing the effectiveness of presentation.
It is important to note that these challenges are not confined to the IT sector. Financial departments face similar issues when communicating with management, sales teams encounter challenges with clients, and R&D personnel deal with product requirements - every professional faces similar "requirement puzzles” when communicating with their stakeholders.
In summary, this training made us realize that, regardless of professional roles, a deep understanding of requirements and effective communication are key to success. Looking forward to seeing trainees apply what they have learned in their work to enhance team collaboration and business outcomes.
Please feel free to reach out for further discussion!
